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Jobs (Current Openings)

Support Escalation Engineer – Exchange

Experience :- 3+ Years

Vacancy :- 4

Location :- Bangalore India

Salary :- Negotiable

Job Type :- Onsite

• Work Location: Bangalore

• Work from Office: Office North Americas shift .

Job Description

3 Years of relevant experience Exchange server


* Supporting escalated issues of all Enterprise and Broad commercial customers on phone and remotely

* Scoping and documenting customer scenarios, potential causes and troubleshooting steps

* Effectively communicating with customers and stakeholders via, phone, email or any other available means

* Ensuring compliance with schedules; processes and MS policies and values

* Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.

* Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

* Demonstrate leadership through personal responsibility, accountability and teamwork.

* Act as a technical focal point in cooperative relationships with other companies.

* Manage crisis situations that may involve technically challenging issues and diverse audiences.

* Own and resolve technically complex mission critical or politically hot customer issues

* Be responsive to customer needs which may sometimes require outside of normal business hours.

* Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.

* Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.

* Share knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions and create training.

Qualifications, Abilities and Experience:

* Experience in working on Microsoft Exchange Server 2007/2010/2013/2016.

* Experience in working on Microsoft Exchange Server 2007/2010/2013/2016 Hybrid Environment Setup with Exchange Online.

* Command over client server integration and mail flow concepts.

* Networking (DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation

* Good to have experience in working on O365 and knowledge of Windows Azure ADconnect.

* Prior customer support experience

* Experience in creating technical documentation and sharing knowledge with others through training delivery and/or mentoring.

* Must have excellent written and verbal communication skills.

* Must have excellent customer handling skills

* Up to date MCSE certification desirable

* Must have enthusiasm for learning

* Passionate about cloud technology.

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